In these issues, whenever you try to upload any images, you might several errors including “something went wrong, please refresh” or ”Upload error”. According to many users, it seems like a  bug after the last update, as previously the app used to work just fine.

Since the new photo app update, I can’t upload photos to albums off my phone, can’t see what phone photos have already been uploaded to the app, and can’t select multiple photos at once (all pictures from one day) like I used to be able to.

— Paige (@pward1203) November 14, 2022

 

Method 2: Upload Photos Manually

The next thing you can try to fix the issue is to manually upload the photos instead of depending on an automated process. To manually upload the photos,

  • You can go to smiley/profile icon at the top left side.
  • Then tap on the setting at the top right and select the “Upload photos manually” option.
  • Select the photos and videos that you want to upload and tap the “Upload” button.
  • Then at last check, if the issue gets fixed or not.

It seems that this problem has come after the latest update. So to fix this problem what you can do is, just downgrade to its previous version. But keep in mind that you can do it only from a third-party website. So, do it at your own risk.

  • You can simply visit any trusted third-party website then search for the app and download its previous version.

  • After that go to the play store and search for amazon photos and tap on the overflow icon situated at the top right.

  • Now uncheck the “Enable auto-update and test out the app”.

Method 4: Clear App Cache

  • To clear the cache, press and hold on to the app icon till the popup come.
  • Then click app info and tap on storage.
  • You will find the option of “clear cache” option there, tap on that and the cache will be cleared.

Method 5: Check App Updates

Conclusion

I hope that these different methods shall help you to solve this problem. As far as the official team, they are aware of this issue but haven’t given out any ETA to fix the problem. If you have any doubts or suggestions do let us know in the comment section below.